Why do banks promote mobile banking

Banking of the future: mobile technology promotes innovation

Computer technology promotes innovation and integration

The prerequisite for a secure “always on” banking environment is an infrastructure that supports everything from mobile devices and kiosk systems to video conferences and ATMs. By combining integrated hardware and software platforms with new functionality, banks will be able to offer their customers multiple options for obtaining information and executing transactions.

In addition, new functionality - for example virtual assistants - should create the conditions for implementing even more automation measures. At the same time, banks will be able to better meet their customers' expectations with the help of computer technology. “Customers expect to be able to do business anywhere, anytime, and financial institutions need to provide technology that supports a multi-platform and multi-platform approach,” said McBain.

With the help of computing, financial institutions will also be able to make better use of the vast amounts of customer data that they can access immediately. Thanks to artificial intelligence (AI) and machine learning, this data can be used to improve customer authentication and carry out marketing initiatives in a more personalized way. AI will also increasingly help banks deliver recommendations to customers in real time based on specific user profiles.

Safety remains a primary goal

Security plays a central role in technical solutions used in the financial services sector. In a secure transactional environment, it is imperative that both hardware and applications are designed for data integrity and identity protection. Security and manageability start with protecting critical infrastructure.

Regardless of whether customers carry out transactions via a smartphone, an ATM or a kiosk, the hardware and software solutions must be secure. Since personal banking and mobile banking are increasingly merging, security functionality must be integrated into the central one and updated regularly.

"With branch offices increasingly connected to cloud-based servers, it's important to consider what this means in terms of security," says McBain. “And when developing new hardware and software solutions, every weak point that might make the system vulnerable has to be carefully checked and a solution found. The fundamental technology used in the financial services sector must minimize risks and optimize the provision of customer services. "