Would you buy baby products online

Dear customer,
Because of the hard lock-down, online trading is currently experiencing an increased number of orders. As a result, orders are sometimes not picked up immediately by DHL as usual or parcels do not move in the tracking system for a long time and can therefore only be delivered later. We would like to apologize for this!

We are getting a lot of inquiries right now and hope that most of them can be answered with the following information.

The following applies in the shop:

  • we regularly adjust the delivery times specified for the products to the current situation
  • an exact prediction of shipping and delivery dates is currently difficult

If you have already ordered:

  • If you have received an order confirmation, the goods are guaranteed to be reserved for you
  • however, the delivery time can be postponed by a few days
  • please avoid unnecessary inquiries and give us time to process the orders

If you have pre-ordered products:

We do not see any fundamental problems in the replenishment of products. For individual brands, however, the currently restricted border traffic can lead to delivery bottlenecks. Products that are not in stock can therefore additionally delay your order. We constantly update the delivery times of our suppliers. If you have a customer account, you can check it yourself:

  • log in to the customer account
  • click on your order
  • check the status of each position
  • if all items are “in stock” you don't have to do anything else
  • if necessary, cancel items that have a longer delivery time than expected

We do everything we can to ensure that you receive your order as quickly as possible and thank you for your understanding. Stay healthy!