How do I check the status of the money order

Apply for a US visa


On this page:

opening hours

Our English and German speaking customer service representatives are available from 9 a.m. to 5 p.m. Austrian time. The call center is closed on weekends and Austrian public holidays.

  • Live Chat: Make sure you are using Chrome, Firefox, Safari or Opera as your browser. WHEN Chat with a customer service representative. Click the "LIVE CHAT" button below and fill in your details as needed and tap the chat icon. The session is secure and encrypted. We use session cookies to provide our services. By using this service, you agree to this.

Check your visa status

You can check the status of your application at any time on the following website.

Check your passport status

Immediate query: Enter your passport number to check status.



Query by email: Send an email to [email protected] and include a valid passport number in the subject line and / or in the body of the email, exactly as it was entered at the time of the appointment, and you'll get an automatic reply Receive your status.

Contact information

If you need help submitting your visa application or need more information about obtaining a visa to enter the United States of America, please contact us in the manner set out below. The customer service representatives at Visa Application Services will be happy to assist you via email, phone, or chat.

Query by email: To contact our customer service by email, please write to [email protected]

Inquiry by phone: Please use one of the following phone numbers to contact a customer service representative:

  • Callers in Austria: Call +43 (0) 720116000.
  • Caller from the United States Call +17035202562.
  • Click to Talk: You can speak to us directly from your browser from any device. This service is free and uses an internet connection. The session is encrypted and secure.

    Make sure you are using Chrome, Firefox, Safari or Opera as your browser. Click on "Click to Talk" to start. Fill in your details below as needed and tap the phone icon. Please make sure that the audio features are activated. Your device is activated or shares authorization when prompted: microphone and speaker.
    The functionality of the widget was intentionally limited to messaging and audio-only connections. Your communication is secure and none of your data is stored. It will be deleted as soon as you close your navigator. Your webcam is never accessible! We use session cookies to facilitate the provision of our services. By using this service, you consent to this.

  • Skype: To speak to a customer service representative via Skype during our regular opening hours, add[email protected] To your contact list.

WARNING: Please check the US Visa Service Desk's Skype ID before adding it to your contacts. Our call center Skype ID is "[email protected]". We have found that scammers are using similar Skype names to pretend to be the US Visa Service Desk and directing applicants to charge a fee through Western Union or Moneygram. Please note that we do not support such payment options and we strongly recommend that you check the payment instructions on our website before transferring your MRV fee.

We would also like to point out that our call center employees never instruct you to start a Skype conversation. Our chat options are available through another application on our site.

To ensure that you have connected to the correct Skype ID, please click the icon at the bottom of this page to make a call.

Fraud Reports

Please contact us if you notice any suspicious activity, have paid unnecessary fees, or if you believe you may be affected by fraud at any point during the visa application process. This can include, but is not limited to: paying the visa application fee (MRV), arranging the visa interview or receiving the passport. If any of these apply, please contact us immediately: [email protected]